Contact information
Contact Us – Petvera
We’re here to help!
If you have any questions about your order, our products, or anything else, please don’t hesitate to get in touch with us. Our support team will get back to you as soon as possible.
📧 Email Support
You can reach us at:
We aim to respond to all inquiries within 24–48 hours (business days).
📦 Order Support
If you are contacting us about an order, please include:
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Your order number
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The email address used at checkout
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A brief description of your issue
This helps us resolve your request faster.
🕒 Support Hours
Our customer support team is available:
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Monday – Friday: 9:00 AM – 5:00 PM (GMT)
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Saturday – Sunday: Closed
💬 Common Inquiries
We can help with:
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Order tracking
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Shipping questions
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Returns and refunds
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Product information
⚠️ Please Note
During busy periods, response times may be slightly longer. We appreciate your patience and will always do our best to assist you as quickly as possible.
Thank you for shopping with Petvera.