Shipping policy
Shipping Policy – Petvera
Thank you for shopping with Petvera. We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
In the case of high order volumes, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
Shipping Times
Estimated delivery times:
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United Kingdom: 5–10 business days
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Europe: 7–12 business days
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International: 7–15 business days
Please note that these are estimated delivery times and may vary depending on your location and external factors.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order’s progress.
Please allow 3–5 days for tracking information to update.
Delays & Issues
Petvera is not responsible for delays caused by:
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Customs clearance
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Shipping carriers
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Incorrect shipping information provided by the customer
If your order is significantly delayed or lost, please contact us and we will assist you as best as possible.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Petvera is not responsible for lost or stolen packages marked as delivered. If you experience this issue, please contact your local courier service.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: petvera.co@gmail.com
Thank you for choosing Petvera.